Orders & Shipping
If you have not received any response from our staff, please feel free to contact us for an update.
On occasion, our emails can be filtered by 'Gmail' email accounts and placed in the 'promotions' mailbox.
Shipping charges are calculated based on the size and/or weight of any given product, as determine by the courier company.
Due to the variables used in the determination of shipping charges, some orders may require a review of the estimated charge. If a major discrepancy in price is determined after payment is received, you will be contacted with more details.
Some products are not available for shipping estimation and require a personalized calculation. These products will be identified at Check Out.
If a product in your cart is not eligible for estimated shipping please select the Quote option at Shipping and Check-Out sections.
You are able to request a quote. No payment is required to request a quote.
After receiving your Request for Quote, we will determine order totals, and a representative will contact you with shipping details and payment instructions.
Due to the properties of certain products which may be moisture sensitive or require climate control, purchases of mold making products (rubber silicone, rubber polyurethane, rubber latex), casting materials (gypsum, concretes, resins), carving stones and liquid/spray products are sales final. Once products have left our premises we have no control over the many storage and processing variables associated with these materials.
A RMA (Return Merchandise Authorization) must accompany merchandise being returned. Please call 416-234-1075 or email email@example.com to discuss a return and obtain a RMA.
All products must be returned in their original purchase condition with the original packaging material, and where applicable, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. Returns due to error on our part or defective merchandise will be given store credit, refund or replaced. Some conditions may apply. All credits are contingent on merchandise salvage value and original purchase price. Any other returns are subject to a 20% handling charge plus transportation costs.
Any quantity discounts will be displayed and applied within your Shopping Cart and upon Check Out.
For further information, please contact our staff.
Yes, Sculpture Supply Canada has a brick and mortar located at 345 Munster Ave, Toronto, ON.
The store is filled with samples and displays to help you make your decision and a helpful and knowledgeable staff is available to answer your technical questions.
Please see our Contact Us page for more details.
We use several major carriers (UPS, Purolator, Canada Post, Canpar). You will be asked to select a delivery method during checkout.
Shipping estimator only provides rates for UPS and CANPAR. To request another carrier service, please request a quote.
All items that are added to your cart will be included into your check out.
Select whether you would like to pick up in-store or have your order shipped.
After entering your billing information, you will be asked for shipping details, if shipping option was chosen. Here you can choose to request a quote or use a rate as provided by the shipping estimator.
At the Payment screen
- If 'Request a shipping quote' was requested, you can also request a quote at the payment screen, and a representative will contact you with more details, if you choose not to pay online. If payment is received for an order where a Shipping quote was requested, the products will be held until further details and payments are discussed.
- If a shipping rate was chosen via the shipping estimator, you will be able to request a quote without payment and a representative will contact you with more details. If you choose to pay online for an order with an estimated rate, your order will be processed and shipped as soon as possible.
Please see "How is my shipping charge calculated ?" for more information.
Quotations are valid for upto 7 days.
If quotes have not been finalized with a representative and/or paid for within 7 days, the order will require updating and can be subject to price change or lead time increase.